Will Cappelli is one of Giga's most experienced analysts, and specialises in the areas of outsourcing, service management, and network and systems management technologies. Ebusiness has unquestionably enhanced the importance of IT organisation and...
I feel that on an outsourcing basis, our customers feel comfortable with our pricing. Yuile disagreed, claiming many companies "do not truly understand internal IT costs" and how beneficial outsourcing can be.
Outsourcing is set to continue, with more organisations handing over at least one IT function during the next year, but the scope and length of many agreements will also be reduced, according to a new report.
Outsourcing has often been presented as an opportunity for hard-pressed businesses to save money and get better service by handing all that tricky IT stuff over to the professionals. Recent research suggests it is not just the private sector that...
Most outsourcing deals are doomed before they begin because not enough attention is given to planning and due diligence. During the life of an outsourcing deal, clients and suppliers also have different ideas about what the aim of the contract is...
The total value of outsourcing deals in Europe, the Middle East and Africa (EMEA) shot up during the second quarter of 2007 - with the UK leading the way. According to Forrester Research, the total value of outsourcing deals increased by €1bn...