Call centres are continually raising salaries and tailoring employment packages to ensure they recruit the right staff, according to a report published today. Performance-related bonuses can also add to employees' salaries, as the call centre...
Hewlett-Packard (HP) has launched a range of packaged e-services, including network and storage infrastructure, Internet access and ecommerce products. The e-serviceCenter offering will be targeted at service providers as well as end-user...
According to a study by content checking software firm GFI, using a number of anti-virus packages simultaneously provides the best protection against malware. IT systems need multiple virus protection products to be fully protected from major...
So what is Itil? Itil is one such term, says Quocirca's Clive Longbottom. In the last two years, the systems management and helpdesk vendors have bandied around a term as if it will be the saving grace of organisations for the future - Itil.
A "significant minority" of consumers have trouble working out which company offers the best value or quality of service on particular packages, according to telecoms watchdog Ofcom. On the bright side, the average price for residential...
Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...