Lucent Technologies is aiming to provide IT managers with the ability to manage multiple services from a single location. The Intelligent Service Manager (ISM) is a software platform supporting Web-based provisioning which will allow customers, via...
Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
The issue of Linux' potential for saving money has repeatedly been disputed by Microsoft, which recently launched a major advertising campaign, entitled 'Get the Facts', to contradict the idea that open source has a lower TCO (total cost of...
At the time of the McAfee rumours it was widely believed Microsoft did have a large sum of money earmarked for a major acquisition in the security space - for many McAfee was the likeliest target though reasoning and hard facts were sketchy at best.
Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. We hear a lot about how we should organise our IT infrastructures to provide an effective service to the business.
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...