Lucent Technologies is aiming to provide IT managers with the ability to manage multiple services from a single location. The Intelligent Service Manager (ISM) is a software platform supporting Web-based provisioning which will allow customers, via...
Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...
The new terms of service (TOS) agreement, AOL's first revision in five years, is mostly superficial rather substantive. AOL has revised its US terms of service to include instant messages and chat postings as potential spam, reflecting the changing...
Service management of corporate IT will never work without solid operational processes, argues Quocirca analyst Jon Collins. We hear a lot about how we should organise our IT infrastructures to provide an effective service to the business.
International hotelier NH Hoteles has rationalised its IT service desk procedure in anticipation of doubling its business by 2009. The company operates 350 hotels for business guests in 20 countries, and its IT infrastructure is maintained by only...
National standards bodies from 104 countries have been casting votes over the past five months to decide whether OOXML should receive ISO certification, including standards bodies from 41 countries that participate in ISO/IEC Joint Technical...
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