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Voice - Data Integration White Papers

IBM Sales Center: With Computer Telephony Integration

Overview This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a demonstration using Cisco1 JTAPI sample code and provides necessary information to design, develop, deploy, and customize applications.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	July 2007	Downloads	3
Format	White Papers
Topics	Voice - Data Integration, Customer Support Services, Java

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