Customer Support Services White Papers

Hosted CRM Vendor Comparison Guide

Overview Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Points of comparison include:

  • Pricing per User
  • Sales Force Automation Features
  • Service and Support Features
  • Marketing Features
Download this guide for more information.

Further White Paper Details
PublisherInside CRM File FormatPDF
Date PublishedJanuary 2007 Downloads14
FormatWhite Papers   
Topics

Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution

Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...

Engage Your Customers: Move Beyond Loyalty

How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...

Find out how to "Wow" the customer while managing costs

Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...

Microsoft SQL Server 2000: How to Configure SSL Encryption

Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...

Building Customer Relationships One Interaction at a Time

Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...

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