Call Center - Contact White Papers
Hosted CRM Buyer's Guide
Overview
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRM solutions, and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
This paper also includes a helpful checklist of items you should consider before deciding on a CRM provider, such as:
- How quickly are you looking to deploy a CRM solution?
- What are your total CRM project cost limits?
- What degree of customization are you expecting from a CRM application?
- Will your company be in growth mode over the next five years?
| Publisher | Inside CRM | File Format | |
|---|---|---|---|
| Date Published | January 2007 | ||
| Format | White Papers | ||
| Topics | |||
Essential Manager's Guide: Intelligent Communications
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in this DK Publishing Essential...
Health Insurance Company Reengineers Call Center With CRM Solution
Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Customer Service Agents (CSAs)....
Cisco IPCC Express Edition (Cisco IPCC Express)
The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center...
The Need for Third-Party Call Control
This paper examines third-party call control (3PCC) and its application to new services. The evolution of networks and services that has driven the need for 3PCC capabilities is examined along...
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts...



