Jon Summers, director of international operations at BEI Metastorm, claimed many companies ignore "the problems of measuring performance against objectives" which can lead to customer relationship problems.
A global survey has revealed that 39 per cent of financial institutions experienced at least one security breach within the past year. Of the institutions surveyed globally, 47 per cent have maintained or increased IT security staffing in the past...
The new guidelines have been issued by City watchdog the Financial Services Authority, the Bank of England and the Treasury and are intended for financial institutions, companies and consumer groups in the UK that are not yet sufficiently familiar...
Substantial technology investment is predictably going into enabling financial institutions to meet the plethora of compliance and regulatory requirements, outsourcing and risk management. In other ways financial institutions have not provided any...
It describes this strategy as a series of business policies, processes and products, and incorporates a set of financial measures and metrics to give visibility on how closely it is achieving its goals.
Defining 'urgent' and 'important' should be an integral part of the management process, just like setting and measuring objectives and annual goals. In an environment where being responsive and available are the key metrics, there is always the...