Help Desk White Papers
Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
Overview The business of taking care of remote hardware and software has never been bigger:
- Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.
- Enterprise help desks manage an increasingly dispersed array of hardware and software.
- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
Field service visits are very expensive, costing at least a hundred dollars for even the simplest issue, and much more for complex resolutions. Managed service providers wisely avoid "truck rolls" and field service calls if possible. But how?
A new class of technology called Virtual Support Networks, exemplified by WebEx SMARTtech, has arrived to fill exactly this need. Virtual Support Networks allow service providers to securely, scalably, and cost-effectively manage distributed installations around the world.
Read this DB Kay & Associates paper for more information about this unique opportunity for service providers.
| Publisher | WebEx Communications | File Format | |
|---|---|---|---|
| Date Published | April 2005 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 8 out of 10 users found this white paper useful
White Paper RSS
Download
Register
