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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and...
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With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support...
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With a single set of queues, one set of routing rules, a universal analyst interface, & integrated analytics, web-based ACDs enable support centers to provide consistent customer experiences with a...
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Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing...
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In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits...
SSL VPNs mean clientless access - nothing has to be installed in the end user terminal, all that is needed is a browser. This area is typically dominated by the DIY IPSec VPNs but is increasingly being challenged by SSL VPNs that use basic browser...
Thousands of computers in ministries, government-linked organisations and universities in South Korea will replace the Microsoft Windows operating system and Office productivity suite with open source alternatives under the plan, according to the...
Whether or not computers support increased productivity, their application invites us to critically study the way things are done. Consistently with other studies, the ILO report says life satisfaction surveys show rising income is not enough on...
The EduLinux distribution includes various open source applications including the office productivity application OpenOffice.org and the Mozilla browser. This study concluded that Linux would let schools make the best use of old computers with...
According to an Associated Press report, workers at the conference centre disinfected surfaces including food preparation tables, escalator handrails, desks and bathrooms to reduce the risk of the virus spreading further.
MoJ: 4,000 out of 88,690 staff have encrypted computers and related equipment that allows them to work securely from home. Spink told silicon.com home working "helps the environment and quality of life for the employee and can give higher...