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eBay Hacks: Withhold Feedback
Overview The biggest flaw (and in some ways, the biggest strength) of eBay's feedback system is the risk of retaliation. One leaves negative or neutral feedback for someone, and they will - without considering the circumstances or who's at fault - do the same. That is the fear, and that is the reason why many people simply let problems slide. But the risk of retaliation also reminds people that they are responsible for their own words; if there were no consequences, people would leave negative feedback with abandon, and one would have even more problems on their hands.
| Publisher | O'Reilly Media | File Format | |
|---|---|---|---|
| Date Published | May 2005 | ||
| Format | White Papers | ||
| Topics | |||
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