Call Center - Contact White Papers

mySAP CRM Helps Lavazza Espresso Lovers Enjoy the Taste of Italy at Home

Overview Luigi Lavazza S.p.A., Italy's leading coffee roaster, turned to SAP for help to develop customer services for their new Lavazza BLUE home espresso machine product line. Lavazza is one of the first customers to implement the latest version of the mySAP Customer Relationship Management (mySAP CRM) solution. Call center employees now have all the data they need at their fingertips.

Further White Paper Details
PublisherSAP File FormatPDF
Date PublishedSeptember 2007 Downloads5
FormatCase Studies   
Topics
  • Featured White Papers
Thin clients switch on digitally excluded

Thin clients switch on digitally excluded

Case study: Digital inclusion project tackles social exclusion in Liverpool more

Renault goes multilingual

Renault goes multilingual

Case study: Translation tech turns docs into 23 languages… more


Quick Sitemap Links: