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mySAP CRM Helps Lavazza Espresso Lovers Enjoy the Taste of Italy at Home

Overview Luigi Lavazza S.p.A., Italy's leading coffee roaster, turned to SAP for help to develop customer services for their new Lavazza BLUE home espresso machine product line. Lavazza is one of the first customers to implement the latest version of the mySAP Customer Relationship Management (mySAP CRM) solution. Call center employees now have all the data they need at their fingertips.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	September 2007	Downloads	5
Format	Case Studies
Topics	Call Center - Contact, CRM Software, Business Management

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