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Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk

Overview In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template based on best practices enabled the company to get the help desk up and running in the shortest period of time. Deloitte was also the first outsourcing organization in Japan to implement a help desk using mySAP CRM as a stand-alone solution.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	September 2007	Downloads	15
Format	Case Studies
Topics	CRM Software, Help Desk, Customer Support Services

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