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CRM Software White Papers

Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System

Overview With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	September 2007	Downloads	1
Format	Case Studies
Topics	CRM Software, Groupware - Workflow, Business Intelligence - Data Warehousing

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Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

Publisher:
Pitney Bowes

Tags:
crm software

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

Publisher:
Pitney Bowes

Tags:
telecom services

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

Publisher:
HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Publisher:
Pitney Bowes Insight

Tags:
customer support services

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...

Publisher:
Vodafone

Tags:
call center - contact

UK government to enter Web caching storm

Byers will have the chance to vote personally on the proposed laws, once European Commissioner, Mario Monti, puts them before the EU Council of Ministers. Fabricant has asked Trade Secretary, Stephen Byers to "make a statement on the likely effects...

Channel:
Law & Policy

Demon and Redbus founder charged with stolen emails blackmail plot

Dame Porter was a key player in the "homes for votes" scandal of the 1980s, under which council homes in Westminster were sold to potential Conservative party voters. This states: "It shall be an offence for a person intentionally and without...

Channel:
Security Strategy

Courtois for Microsoft International president

Courtois has served as co-chair of the World Economic Forum’s Global Digital Divide Initiative Task Force and is a member of the South African International Advisory Council on Information Society and Development.

The 11 companies that run 80 per cent of government IT

Deals with local authorities include those at Liverpool City Council, Rotherham Metropolitan Borough Council and Suffolk County Council. Local government customers include Bolton Metropolitan Borough Council, London Borough of Harrow and Newcastle...

Channel:
Public Sector
Tags:
egovernment

£300m council deal goes to BT and Liberata

Sandwell Metropolitan Borough Council has chosen BT and Liberata as preferred bidders for a 15-year £300m contract to overhaul the authority's IT, finance, HR and payroll and customer services. The West Midlands council claims the injection of...

Channel:
BPO
Tags:
bt

Gates and Brown: Tech transforming education

Damian Allen, executive director of Children's Services at Knowsley Metropolitan Borough Council, said Microsoft created "a clear roadmap to improve operations, learning, and communication between the classroom and home through the use of...

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