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Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
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With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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Read about building a Quality Center of Excellence.
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Find out how to implement HP Performance Center quickly to enable a performance COE.
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Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
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IBM and SAP® have a unique partnership that was established with the goal of delivering the very best enterprise IT solutions to SAP customers. Both companies are leaders in their...
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Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. Rebuilding trust requires listening to customers...
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Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation. They also collect and accumulate a wealth...
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Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
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After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response, IBM proposed a two-part process....
Lynne Capozzi, Lotus vice-president Internet applications division, said: "With this product customers get more voice, more enterprise integration, more [Lotus] Domino and Notes integration. Lotus has launched the next release of its desktop...
JavaBeans also provides support for Lotus Domino, Tivoli Systems' systems management capabilities, remote testing, a debugging tool and the Internet Inter-ORB Protocol. VisualAge for Java 2.0, Professional Edition, offers native Java compilers for...
Nokia WAP-enabled (Wireless Application Protocol) phones run off Lotus Domino servers. Lotus CEO Jeff Papows chose the Lotusphere 99 conference in Berlin this week to unveil what he claims is the industry's first knowledge management software suite...
Some forms capabilities are similar to those found in Adobe's portable document file (PDF) format, while other aspects encompass data-retrieval and management features similar to those found in IBM's Lotus Notes and Domino web server.
The report says the four objectives that make a chief information officer a good leader are:
inculcating value management into IT culture;
using IT portfolio management as a communications and investment vehicle;
developing human capital...
IBM's Lotus Domino also has a fully indexed search tool, which is fine for Domino users but of little use for anyone else. As with Domino, IBM's Workplace collaboration platform will also offer an integrated, index-based search facility.
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