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Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
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With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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Find out how to implement HP Performance Center quickly to enable a performance COE.
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In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle, explains the...
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Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management...
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IBM and SAP® have a unique partnership that was established with the goal of delivering the very best enterprise IT solutions to SAP customers. Both companies are leaders in their...
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Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. Rebuilding trust requires listening to customers...
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Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation. They also collect and accumulate a wealth...
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Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
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After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response, IBM proposed a two-part process....
JavaBeans also provides support for Lotus Domino, Tivoli Systems' systems management capabilities, remote testing, a debugging tool and the Internet Inter-ORB Protocol. VisualAge for Java 2.0, Professional Edition, offers native Java compilers for...
Lotus will release Domino/Notes R5 for Linux at Lotusphere in Berlin next week, according to reports in TechWeb. In August, Lotus' worldwide general manager for SmartSuite, Jim Burnham, promised that the Domino Web server for Linux would be...
Nokia WAP-enabled (Wireless Application Protocol) phones run off Lotus Domino servers. Lotus CEO Jeff Papows chose the Lotusphere 99 conference in Berlin this week to unveil what he claims is the industry's first knowledge management software suite...
Lotus is to port its Domino R5 groupware to the Linux operating system, but said it has no plans to run the Notes client on the open source operating system in the immediate future. Lotus officials and partners stressed that it offers a more cost...
A technote posted on the technical support page of Lotus Web site identified the problem when performing the following actions: using Simple Action agents to send a message that includes a copy of a document; using the NotesDocument.RendertoRTItem...
IBM said that WebSphere version 5 will serve as the underlying platform for its server software, including its DB2 database software and its Lotus Notes and Domino email and communications software. The new WebSphere version supports web services...