Knowledge and Data Management White Papers

Insurance: Gothaer Group - Reduce Costs by integrating content with BPM

• Tags:
• knowledge and data management,
• sap,
• flexibility,
• processing

Overview To stay competitive in the fast-moving insurance market, Gothaer must be able to redesign business processes and internal workflows quickly and at low cost. With largely paper-based systems, the company lacked flexibility and speed and could not easily undertake a planned consolidation of outlying offices to central sites.

Paper-based workflows were costly to support and slow to adapt to new business needs. Gothaer Group wanted to enable more efficient processing of documents, offering greater business flexibility and reduced costs by eliminating physical document archives.

Gothaer Group worked with IBM and partners to create an enterprise-wide document management solution, including scanning and workflow elements, to process all incoming and outgoing documents; deployed IBM DB2 Content Manager for z/OS and IBM Lotus Notes software to manage, route and archive electronic documents; planning to integrate management of SAP documents and emails into the solution using IBM DB2 Content Manager CommonStore for SAP and CommonStore for Lotus Domino

This solution provided faster and easier retrieval of documents; clearly defined and automated document workflow enables a more responsive business; reduced costs through elimination of manual document processing and archival; move to electronic document archive will facilitate any future office moves, enabling greater business flexibility; stable and robust IBM System z platform offers optimal support for business-critical document management processes

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