Software company, JD Edwards, has teamed up with Latin America's leading telco research centre, CPqD, to develop operations software for the telecommunications industry. JD Edwards, which last month announced cuts in training centres and staff...
David Edmonds, director general of telecommunications, said in a statement: "Oftel looked at each of the issues raised by Freeserve, and considered them in detail. BT has been cleared of anti-competitive behaviour in its broadband marketing...
British executives think the ability of IP telephony to integrate voice, video and data could improve customer service and call centres, according to new research. Just under two-thirds of UK businesses surveyed by Continental Research said using...
The reason so many of us have bad experiences with customer service has little to do with the fact so many companies are outsourcing it, says Martin Brampton. There are bigger issues at play here. BT lambasting its customers for racial prejudice...
Quite apart from the general customer service issue, which afflicts telecommunications companies as much as any, there is the question of how our society should operate something like a core telephone network.
A similar proportion of consumers (39 per cent) said telecommunications companies are the worst offenders for poor service, while 37 per cent said financial service organisations are the best. European businesses are failing to meet customer...
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