Infrastructure Management White Papers

IT service management: is it now too important to leave to the IT department alone?

Overview Historically, IT departments and the business have operated as separate entities with a common goal. In an emerging second wave of service management, this white paper examines how and why the IT function needs to change its relationship with the business.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedSeptember 2007
FormatWhite Papers   
Topics
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