You are here: silicon.com > Resources > White Papers > Software and Web Development > Software Development Tools > Communications Software

Communications Software White Papers

A Guide to Understanding Hosted and Managed Messaging: An Osterman Research White Paper

Overview Electronic messaging has become the de facto communications medium and file transport system used in the workplace today.

Organizations can manage their messaging functionality in one of three ways:

Completely internally using in-house staff, hardware and software.
Completely externally, using hosted or managed service providers for all messaging functions.
Through the use of a hybrid approach in which some functions are managed internally and some are managed by a third party.

The purpose of this document is to offer an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems. Its goal is to inform decision makers about the benefits of using a hosted or managed messaging service and the key questions to ask of any provider of a single messaging service or a complete suite of services.

Download the Osterman Research paper today!

Further White Paper Details
Publisher	USA.NET	File Format	PDF
Date Published	August 2007
Format	White Papers
Topics	Communications Software, Middleware, Network Design, IM, MSP, Email, Resources Mgmt.

Did you find this white paper useful? 2 out of 4 users found this white paper useful

e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report

Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status;...

Publisher:
Pitney Bowes

Tags:
communications software

Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer

Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The...

Publisher:
Pitney Bowes

Tags:
communications software

Secure IM Software for Private Real-Time Communications

Bopup IM Suite is a secure real-time communication software designed to provide efficient and private Instant Messaging (IM) over networks of any size. This software is based on a client/server...

Publisher:
B Labs

Tags:
communications software

Audiocast: Choosing Google Apps over Microsoft Exchange

Duralee is a 400-person, fast-growing decorative fabrics company. When CIO Bill Kelly joined the company, he knew he'd have to switch out its aging messaging infrastucture and assumed he'd go with...

Publisher:
Google

Tags:
application servers

Creating More Time for Patient Care With Dynamic Communications

Dynamic communications solutions that enable the real-time flow of information and knowledge in clinical and administrative workflows can dramatically reduce the time between a patient event and its outcome. When...

Publisher:
Alcatel-Lucent

Tags:
communications software

Through the fog… Management of utility IT

To support the utility vision, this should include support for charging mechanisms, whether services are internally or externally provided - how interesting it would be to see exactly how much a specific service costs, when all of its components...

Collaboration best practices: Think big to act small

For collaboration technology to be effective, companies need to understand the kinds of interactions that happen within their business, both internally and externally with partners, customers and suppliers.

Channel:
Collaboration

IT department headed for extinction?

But this idea of bringing the IT department and the business departments closer together has been a recurrent discussion for decades. The future role of the IT department is one that learns how to engage with the business more and is prepared to be...

SAP muscles into the CRM arena

With the debut of its SAP CRM on-demand solution hosted service, SAP said it wants to be a hybrid model aimed at large and medium-sized businesses. SAP also touted its hybrid model, which is designed to allow users to migrate from an on-demand CRM...

'Sentinels' to help fight climate battle?

The project has been jointly developed by the European Commission and European Space Agency and is aimed at generating data to inform government policy for combating climate change and help plan for the effects of the changes already taking place...

Channel:
Public Sector

BT virtually moves to the cloud

Scott Morrison, a research vice president in Gartner's enterprise network services division, described VDC as a "hybrid" that allows BT to take advantage of its existing physical network and datacentre infrastructure.

Channel:
Applications
Tags:
virtualisation,
bt

Featured White Papers

The Value of Location Intelligence in the Communications Industry

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities and government departments make more informed decisions and derive greater value from current location-based information and data. Read this whitepaper to see how you can take advantage of location intelligence.

Publisher:
Pitney Bowes

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Publisher:
Citrix Online

HP print solutions and 3M

the objective for 3M was to optimize office printing infrastructure at 3Mlocations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to 90 percent.