VoIP - IP Telephony White Papers
Engaged Networks for Intelligent Communications
Overview Often, the first consideration for implementing a converged voice, data and video network using Internet Protocol (IP) technology is its ability to help contain operational costs and deliver significant savings through toll bypass. However, from a strategic perspective, IP telephony and its underlying converged network can act as an enabling technology, facilitating more responsive customer relations through next-generation contact centers and making employees more productive with applications like collaborative computing. The advantages of convergence are truly open-ended and the boundaries continue to be pushed in the ways that progressive organizations exploit IP technology. The paper recognizes that there are a number of key issues affecting enterprises, driving the need for one's communications infrastructure to evolve commensurately with the business.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | October 2006 | ||
| Format | White Papers | ||
| Topics | |||
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