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Service Level Management White Papers

Configuration Management: A CA IT Service Management Process Map

Overview CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. The authors use the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process (track), the ITIL process activities (stations) that must be navigated to achieve ITIL process goals (one's destination), and the integration points (junctions) that must be considered for process optimization.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	June 2006
Format	White Papers
Topics	Service Level Management, ITIL

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