PeopleSoft has split its relationship management enterprise software components into three different databases and data models: human resources; CRM and partner relationship management (PRM); and supply chain, including supplier relationship...
Because it plans to give SMEs access through their usual Office software supplier, it has taken steps to complement its channel’s knowledge of technical concerns with business CRM issues. Microsoft’s newly discovered desire to become the CRM...
Even without the resale relationship for CRM, Microsoft is an important Siebel supplier and Siebel is an important proof-point for Microsoft's 'enterprise' aspirations," said Kinikin. Siebel is the leader in the $11.3bn market for customer...
SAP has released mySAP All-in-One, a reworked version of its business suite for enterprises, aimed at the mid-market. It too offers hosted business applications but its starting point, as the name suggests, is sales force automation (SFA...
Salesforce.com, which floated successfully this year, has its heritage in salesforce automation software - thus its corporate moniker - but Morris said she is confident her organisation can use the software for customer self-service and other...
Remedy Corporation has released the latest version of its flagship helpdesk product, while announcing plans to target the customer relationship management (CRM) market. A further move sees Remedy creating a third distinct business unit to...