Customer Support Services White Papers
IT Services Company Banks on Power of mySAP Customer Relationship Management
Overview Fiducia IT AG, based in Karlsruhe, Germany, is the largest IT service company for cooperative banks across Germany. The company wanted to boost sales and reduce costs. The challenge was to improve customer relationships and improve the quality of customer Data. The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless support for its business processes.
| Publisher | SAP | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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