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Airbus Cuts Problem Resolution Time 40% by Performing Business Process Monitoring With SAP Solution Manager
Overview The company wanted to reduce number of incidents reported by users, and speed up error detection, escalation, and resolution as well as improve service to users. The challenge was to lower cost of ownership and maximize value of technology investment and become self-sufficient in solution monitoring and optimization. Airbus, turned to SAP Solution Manager for business process monitoring. Using the SAP Solution Manager application management platform, it can now proactively monitor its core business processes running on SAP and non-SAP systems - from a single console.
| Publisher | SAP | File Format | |
|---|---|---|---|
| Date Published | September 2007 | Downloads | 3 |
| Format | Case Studies | ||
| Topics | |||
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