You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

Siemens Business Services Improves Service and Satisfaction With BMC Remedy

Overview Siemens Business Services is the largest IT Support provider in Austria. The company wanted to provide a comprehensive service desk solution for the enterprise. The company used Custom-built application built on BMC Remedy Action Request System. This resulted in 74 percent first-call resolution rate, less than 30 second call wait time and "Very good" support team rating by 80 percent of customers.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	September 2007	Downloads	5
Format	Case Studies
Topics	Help Desk, Customer Support Services, Business Management

Did you find this white paper useful? 3 out of 8 users found this white paper useful

The Future of SaaS and IT Infrastructure Management: A Survey of IT Decision Makers in North America

Publisher:
Dell

Tags:
help desk

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Publisher:
NTRglobal

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

10+ common questions about SQL Server data types

Publisher:
Susan Harkins

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Publisher:
BMC Software

Tags:
help desk

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Help Desk White Papers

Siemens Business Services Improves Service and Satisfaction With BMC Remedy

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific