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Customer Support Services White Papers

StarHub Improves Customer Service Index Trend With BMC Remedy AR System

Overview StarHub identified two areas of improvement to ensure operational effectiveness: tracking and resolution of customer requests, and the management of network change resulting from those requests. StarHub chose BMC Remedy Action Request System to improve its operational efficiency. This benefited the company with enhanced trouble-ticketing and network change management activities, improved request response time by 72 percent and improved overall operational efficiencies by 82 percent.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	September 2007	Downloads	10
Format	Case Studies
Topics	Customer Support Services, Business Management

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