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SAP Solution Manager Enables Major Insurance Provider to Create Streamlined Support Processes

Overview With the number of customers and SAP solutions on the rise, AXA's SAP Customer Competence Center required a more efficient tool. This need became particularly acute when the center was tasked with supporting new SAP systems for AXA Group, outside Germany. Also, the new tool had to enable enhanced reporting and analysis. To master these challenges, AXA decided to introduce the service-desk functionality of SAP Solution Manager, a tool of the SAP NetWeaver platform. This powerful software gives customers the comprehensive tools, content, and methodologies they require to effectively implement, monitor, operate, and support their SAP environment.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	September 2007	Downloads	28
Format	Case Studies
Topics	Help Desk, Business Management

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