Help Desk White Papers
The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
Overview The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury (UC) is accountable and meeting expectations. The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced the number of help desk incidents, improved service to internal clients improved utilisation of expert staff and 25% increase in customer satisfaction ratings.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | September 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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