ROI - TCO White Papers
Act, Don't React: A proactive business continuity solution protects your revenues and reputation
Overview For any organization, particularly small and mid-sized companies, a sound strategy for business continuity is imperative to survival. IBM offers solutions that can minimize or prevent the devastating loss of revenue and reputation that often accompanies an unexpected disaster. IBM's business resilience plan integrates IT recovery, information security programs, and a business continuity plan.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | March 2007 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre
This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...



