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Austrian Bank Boosts Productivity by 17 Per Cent With Customer Management Solution

Overview Austria's largest cooperative bank, Raiffeisenbank Kleinwalsertal, is also one of central Europe's most successful banks. In the last 25 years, private-sector banking has grown, and the demands on Raiffeisenbank Kleinwalsertal and the services it provides have increased. But the customer relationship management solution it used was no longer meeting the bank's needs. With help from Microsoft Certified Partner Hewlett Packard and First City International, the bank rolled out Microsoft Dynamics CRM. The bank now has specific modules for asset management strategy, complaint processing, notices about meetings, deadline agreements, and inheritance arrangements. Employees can access information at the touch of a button, improving customer service and boosting productivity by 17 per cent.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	September 2007	Downloads	2
Format	Case Studies
Topics	CRM Software, Business Management, Bank Management

Did you find this white paper useful? 4 out of 6 users found this white paper useful

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