A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Prices of parts such as RAM and LCD screens crept up through the last part of 2003, for example, putting some pressure on Dell's profit margins. Meanwhile, Dell's growth has strained its customer service and warranty support system, leading to...
Sue also pointed out that with fewer customers in the market, these carriers will have stronger purchasing power, which could lead to lower profit margins on equipment. On the other hand, a merger between Qwest and MCI could hurt Cisco's rival...
But customer service satisfaction also fell generally across the top 10 broadband providers by nine per cent in the last year, despite broadband prices falling by an average of 17 per cent and the advent of 'free' broadband bundles, the survey by...
The retailer relocated its distribution centre and introduced a stock management system that will allow improved stock control and should lead to fewer unplanned price reductions - and subsequent improvement in gross margins.
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...