Customer Support Services White Papers
Soporte En Paralelo Guaranties Its Success With Dynamics CRM and Improves the Operational Capacity of Its Customer Service
Overview Soporte en Paralelo is a company that offers services that promote Risk Management Culture looking after people's and business' assets. The company needed a tool that would automate effectively its customer assistance processes, and would also be simple to implement, so that it did not present any problems for the users, and they could exploit efficiently all its applications. The company understood the need to implement a CRM solution that would help in the non-standardized sales processes and would supply the right tools for the follow-up of a service, decisive factors in order to offer a quality service with an excellent response level towards the clients. There was not an assessment period as such, since management had excellent references of Microsoft Dynamics CRM.
| Publisher | Microsoft | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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