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Benjamin Studios Exceeds Customer Expectations by Capitalizing on Customer Feedback

Overview In the highly competitive world of photography, Benjamin Studios is an impressive company. Unlike most companies that push their products and services on their customers, Benjamin Studios co-creates value with their customers. In so doing, they are able to deliver a positive customer experience and exceed customer expectations. Benjamin's secret? Listening to, learning from and acting on the Voice of the Customer. The presenter of this webcast discusses why building a customer-centric business model positions the company for growth.

Further White Paper Details
Publisher	SAS Institute
Live Date	31st August 2007 01:00 BST
Format	Webcast
Topics	Customer Support Services, CRM Software

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