While resistance to change in the workplace seemed to be coming to an end, many early deployments of virtual call centres were also found to be lacking. These are drivers behind the emergence of the virtual call centre, allowing companies to...
The hosted model supported by all these vendors has been most successful in the mid-market and for departmental deployments in enterprises. This is traditional call centre stuff, inbound and outbound dialling, call recording, unified messaging and...
The benefits are highest in roles where rapid response has significant value, as seen by the early deployments of devices such as the BlackBerry. No wonder this is a popular choice for wireless pilots and full scale deployments.
But Nick Applegarth, vice president of EMEA sales at voice technology company Envox, reckons UK companies more commonly use unified communications in a customer facing situations rather than in internal deployments "because there is typically a...
Mini-cameras that transmit from inside your body, and drug trolleys that will only dispense tablets to the right patients, are just two of the uses the health service is exploring for wireless technologies.
Mobile VoIP has been garnering more than its fair share of headlines with a flurry of announcements from BT about its Fusion service and from handset manufacturers on the latest dual-mode phones but actual real world deployments of such systems...