Quality of Service White Papers
QOS, QOE and Total Customer Experience
Overview Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment (MICE) capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business success, organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper, by James P. Cavanagh of The Consultant Registry, describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
| Publisher | Masergy | File Format | |
|---|---|---|---|
| Date Published | August 2007 | Downloads | 2 |
| Format | White Papers | ||
| Topics | |||
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