Web Services White Papers

From Call Routing to Real Time Customer Success

Overview With a single set of queues, one set of routing rules, a universal analyst interface, & integrated analytics, web-based ACDs enable support centers to provide consistent customer experiences with a shared group of analysts across chat, email, and other electronic channels. Learn more now.

Further White Paper Details
PublisherWebEx Communications File FormatPDF
Date PublishedJuly 2007
FormatWhite Papers   
Topics

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