And then there's the small matter of these parties co-operating to ensure interoperability between systems. They've all been a long time talking about deals but not spent a lot of time developing single standards for interoperability," he added...
Further, other channels such as interactive TV and mobiles have failed to catch on too. Although Datamonitor predicts the number of branches in Europe will fall from 184,442 in 2002 to an estimated 168,762 in 2005, this will be because banks are...
The research also found that interoperability was not as important an issue as would be expected. The key concern that companies have is security, while many are still to be persuaded of any added value another communications channel might bring.
One of the ways banks will try to keep customers loyal is by reaching out to them through previously untried channels, such as e-banking over mobile phones. Capgemini global retail banking expert Paul Willis said: "It's true that emerging markets...
The partnership also involves interoperability work in directory software, office document formats and virtualisation software. Steinman said: "Microsoft is Novell's number one [sales] channel in the first quarter of 2007.
However, it's not enough just to offer services online - customers require a quality service from all channels.silicon.com Financial Services Only five per cent of the sample said mobile banking is the channel of choice.
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