Last year, the company launched a customer relationship management (CRM) system, its first set of business applications for the small-business segment. Some analysts view Microsoft as a growing threat to rival small-business software vendors...
Currently, StarOffice uses its own binary format, but will also read Microsoft Office formats. Later this year Sun will be releasing version 6, which includes XML file formats. This sounds like a significant gain until you discover that StarOffice...
Customer Relationship Portal 4.0 offers a single graphical interface for all its queued users across multiple mediums including email, fax, phone and the web. The software also simplifies the way business function rules are created, making it...
A new report by analyst firm IDC, The Financial Impact of CRM, quizzed firms in Europe and the US to discover how using the CRM applications had impacted their business. Cost savings and productivity enhancements can be evidenced in saving a sales...
Organisations are capturing and storing data from a multitude of sources such as enterprise resource planning (ERP) and customer relationship management (CRM) systems - and are also seeing a proliferation in unstructured formats such as text...
It is also correct that much business activity is sufficiently generic to merit the use of pre-fabricated software packages, such as enterprise resource planning (ERP) and customer relationship management (CRM) applications.
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