Got Mobile?: Improve SLAs With the Ability to Update Tickets in Real-Time From a Mobile Device

Overview The customers like to know issue status in real-time; IT and service personnel like to work with real-time data; and managers like the ability to use real - time information to make informed decisions. By having BMC Remedy enabled on mobile devices, one can open the possibilities for improved response time, escalation response time, resolution time and better communication and services levels for the valued customers.

Further White Paper Details
PublisherSybase   
Live Date1st August 2007 01:00 BST
FormatWebcast   
Topics

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