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Harris N.A. Improves Sales Pipeline Visibility, Aligns Resources With High-Impact Business Opportunities

Overview Harris N.A., a subsidiary of BMO Financial Group, is an integrated financial services organization that provides more than one million personal, business, and corporate clients with banking, lending, investing, and wealth management solutions. The challenge was to enhance companywide Customer Relationship Management (CRM) visibility; eliminate downtime of mission-critical CRM applications; and to reduce IT management requirements to optimize and expand CRM applications. The company implemented Oracle's Siebel CRM On Demand to create a highly flexible, reliable, and cost-effective IT application.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	July 2007
Format	Case Studies
Topics	CRM Software, Sales - Marketing, Planning and Services

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Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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