Infrastructure Management White Papers
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value
Overview The current growth of the service sector in global economies is unparalleled in human history - by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise quality and productivity levels of services has never been greater. Services are moving center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. This paper argues for the emergence of service science - a new interdisciplinary area of study - to address the challenge of becoming more systematic about innovating in services.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | June 2006 | ||
| Format | White Papers | ||
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