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Infrastructure Management White Papers

SendThisFile, Inc. Provides Customers With Reliable Solution

Overview SendThisFile, Inc. is an Internet service that allows businesses and consumers to easily send large files to their clients, employees, friends, and families. The company has more than 400,000 users. The challenge was to implement a secure, highly available database to protect sensitive information and improve customer service; increase competitive advantage through enhanced product offerings; and ensure IT infrastructure scalability to accommodate future growth. The company moved from a MySQL back-end system to Oracle Database 10g on Linux to enhance credibility with customer base and provide world-class support and improved data infrastructure performance, security, availability, and scalability.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	July 2007
Format	Case Studies
Topics	Infrastructure Management, Customer Support Services, Linux Server OS

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IDC reports on Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction

Publisher:
Novell

Green IT: Reducing your Carbon Footprint with Citrix

Publisher:
Citrix Systems

Ovum Report: IBM Simplfies Service Management to facilitate business and IT

Publisher:
IBM

Protecting virtual macchines: the "best of Vmworld" approach

Publisher:
Citrix Systems

Security Beyond Corporate Boundaries: Using Citrix Application Delivery to Protect Corporate Information Anywhere Business Happens

Publisher:
Citrix Systems

IMRG plans Rogue's Gallery to protect e-consumers

Industry kite-mark schemes do not offer sufficient protection to people shopping online, according to the head of a leading kite-mark scheme, Interactive Media in Retail Group (IMRG), which plans to redress the problem with a Rogue's Gallery.

Channel:
WebWatch

Corporate Voodoo: Extract 4 - winners and losers

Many consumers were happy to pay a premium for brands that were trusted to deliver what was promised. They were no longer just consumers, they needed to be treated like discerning customers who perhaps did not always know exactly what they wanted...

Channel:
Comment & Analysis

FTC wants new powers to fight spam and porn

Subcommittee Chairman Gordon Smith suggested that "grossly pornographic" files on P2P networks are a "deceptive trade practice which seems to be under the FTC's jurisdiction. Smith also raised privacy concerns, warning that anyone installing P2P...

Sort out your call centres - and customers will pay you for it

Roche speculated that because consumers very rarely change whom they hold accounts with - unlike other industries with a more fickle customer base - banks and building societies aren't under the same obligation to provide top-drawer customer...

Channel:
Telecoms
Tags:
call centre

Say good-bye to your Hotmail messages

He said consumers can protect themselves by ensuring that valuable files are adequately backed up. Alexandria Felton logged on to her Hotmail account last month and was shocked to find that all of her saved files were gone.

Three golden rules of success for CIOs

In fact there are just three words that can create credibility, inspire thought leadership and attain IT departmental stability and strategic alignment. With this commitment comes much needed credibility within an organisation which in turn allows...

Channel:
CIO Jury

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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