CRM Software White Papers

Leads Customers Growth Increases Sales Process Efficiency

Overview Leads Customers Growth (LCG) was conceived in 2001 as a lead generation firm specializing in generating business online. The challenge was to create single view of the customer for all sales groups; integrate Customer Relationship Management (CRM) into custom marketing campaigns to identify campaign success; improve insight into business with reporting and analysis capabilities. The company implemented Oracle's Siebel Sales to consolidate data that was previously held in separate, hard-to-integrate, Salesforce.com, Goldmine, and SugarCRM systems.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedJuly 2007
FormatCase Studies   
Topics

Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

  • Publisher:
  • HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...


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