You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

Artaker CAD Systems Improves Customer Service and Performance With Integrated CRM System

Overview Artaker CAD Systems specializes in computer-aided design (CAD) solutions for the engineering, architecture, and construction markets. The company wanted to improve the company's Customer Relationship Management (CRM) capabilities to drive improved service and sales. The challenge was to ensure rapid and seamless implementation of a new CRM system in terms of training and business continuity and preserve the company's IT investment in its legacy Enterprise Resource Planning (ERP) system. The company implemented Oracle's Siebel applications to create a comprehensive and Web-based CRM system that provides a 360-degree view of customers and their relationship with Artaker.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	July 2007
Format	Case Studies
Topics	CRM Software, ERP

Did you find this white paper useful? 2 out of 3 users found this white paper useful

Burda Enacts Comprehensive CRM Strategy With PeopleSoft

Publisher:
Oracle

InHouse vs Hosted: Location Scout

Publisher:
News.com

CRM Evolution at Belgacom

Publisher:
Oracle

HP Case Study: ProBusiness Services, Inc.

Publisher:
Hewlett-Packard (HP)

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

CRM Software White Papers

Artaker CAD Systems Improves Customer Service and Performance With Integrated CRM System

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific