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Integration Solution Helps Residents Access All District Council's 22 Business Units

Overview Basingstoke and Deane Borough Council is rated an excellent local authority and continually seeks new ways of delivering better public services. In 2003, the council surveyed the Enterprise Application Integration (EAI) market to find a solution that met its one-stop-shop contact centre strategy and provided round-the-clock services to residents through the Web or through its contact centre. The council had already selected Northgate's CRM software for use in the contact centre with Microsoft BizTalk Server 2004 as the most reliable and affordable integration solution for a council of its size. Instead of memorising up to 10 different telephone numbers for council services, residents of Basingstoke can make contact with their council's 22 business units through a single number.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	July 2007
Format	Case Studies
Topics	Application Servers, CRM Software, EAI

Did you find this white paper useful? 1 out of 2 users found this white paper useful

Scottish council seeks ICL's help

ICL has secured a £40m contract to become a strategic IT partner for Scotland's Highland Council. The Highland Council said it looked for outside help because of the problems associated with serving a remote population of over 200,000 people in an...

Channel:
Law & Policy

Microsoft security chief defends EAI security record

The company's EAI software is called biztalk - a messaging platform that can integrate separate systems, for instance information held at a GP's surgery and information of social services and hospital treatment and deliver it via a web-based portal.

Channel:
Servers

Microsoft breaks into UK public sector CRM

While the initial contract only covers around 35 user licences, implementation and training, and is worth up to £60,000, it is significant as user numbers are increasing across the council and because Microsoft is keen to grow in the CRM market.

Swansea IT staff threaten strike action

Swansea council is currently evaluating bids from ITNet and Capgemini for the 'Service@Swansea' project for desktop, infrastructure and application support; the integration of systems including CRM into its legacy systems; and a 'one-stop shop...

Channel:
Law & Policy

Microsoft launches BizTalk Server 06

David Gale, a launch customer with Derby City Council, claimed that since using BizTalk 2006 with Microsoft CRM 3.0 his organisation has been able to make some real cost savings. Microsoft has officially launched BizTalk Server 2006, and outlined...

Scottish council spends £1m on contact centre

This solution is a fantastic way for us to communicate effectively with residents and build their trust in the fact that their calls are being actioned as a matter of priority. The council is the second largest Scottish local authority in...

Channel:
Public Sector
Tags:
call centre

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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