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Technology Provider Boosts Revenue and Lowers Expenses With Mobile Solution
Overview GijimaAst delivers a comprehensive range of ICT consulting services. To become more efficient, reduce costs, and meet client service level agreements, GijimaAst needed a solution to help contact centre and incident coordination employees work more effectively. As a solution GijimaAst extended its incident management software to run on handheld i-mate PDA2k devices with Microsoft Pocket PC 2003. The solution combines computing, telephone, fax, and networking features. The company's task management prioritises incidents, faster, more accurate transfer of data, anytime, anywhere access to incident management information, increased staff productivity, reduced operating costs and enhanced customer service.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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