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Netstore Streamlines Customer Relationship Management for Its New Acquisitions

Overview Founded in 1996, Netstore provides managed Information Technology (IT) services and security for organizations that outsource their IT requirements. The company wanted to manage rapid corporate growth - achieved in part through a rolling program of acquisitions - with a new sales integration tool that supports standardized sales systems and processes. The challenge was to replace SalesFirst from Repository Technology, Inc., which had limited Web access, no reporting or analytics, and couldn't support growth. The company selected Oracle's Siebel CRM On Demand because it ensures ease of migration from a variety of systems; provides hosted Web access and analytics capabilities; and supports structured sales methodologies.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	June 2007
Format	Case Studies
Topics	CRM Software, Business Management, Sales - Marketing

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Siebel launches next generation ebusiness apps

One of Siebel's customers, Adam Klaber, managing partner for CRM at PricewaterhouseCoopers, said the latest release delivers true closed-loop marketing automation and customer analytics across all customer touch points.

Channel:
Desktops

The Bloor Perspective: ERM, Microsoft wants Unix converts and our old friend information overload

In every day language, this equates to providing a route for Unix applications to be hosted on Windows 2000 servers, providing a potential migration route away from Unix to cheaper Wintel systems. In the company's own words: "Services for Unix 3.0...

Channel:
Comment & Analysis

Through the fog... Software configuration management

The third way, between these two extremes, is a centralised repository of metadata, accessed over the network by remote developers but with code cached near those that most often modify it. Storing software in a structured library allows for...

Channel:
Comment & Analysis

Google: Analyse this

Google Analytics also includes a feature that automatically imports the cost data for return on investment reports into the Google Analytics program so advertisers can see how much they're paying for keywords compared with how much money they're...

Channel:
WebWatch
Tags:
google

Oracle 'same old' strategy for post-Siebel CRM

Oracle has unveiled its strategy to deal with the integration of its Siebel business with the CRM operations of JD Edwards, Oracle and PeopleSoft. But the company did say Oracle-Siebel CRM will form "the centrepiece of the next-generation Oracle...

CRM shake-out will see more consolidation

Listing 12 acquisitions "of note" in the last two years, the analyst said in their latest research note: "The CRM market will continue its consolidation unabated. It is a difficult market even for the most experienced, said Gartner, which points...

Channel:
Applications
Tags:
crm

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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