Help Desk White Papers
The Fast Track to Service Management Success: Software-as-a-Service
Overview With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, Software-as-a-Service (SaaS) or On-Demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach. See if it's right for you.
| Publisher | WebEx Communications | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | White Papers | ||
| Topics | |||
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.



