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CRM Software White Papers

New World Mobility Improves Customer Service and Profitability With TIBCO

Overview Established in August 1997, New World Mobility (NWM) is one of the fastest-growing mobile telephone networks in Hong Kong. NWM needed an approach that is more efficient, less expensive, more reliable, and easier to deploy and maintain. After in-depth research and discussion, NWM chose an Enterprise Application Integration (EAI) platform as a solution because it was future-proof; easy to use, deploy, and manage; highly flexible; and proven in the telecommunications industry. After careful evaluation, NWM chose TIBCO's business integration software, which has been widely adopted by the telecom industry.

Further White Paper Details
Publisher	TIBCO Software	File Format	PDF
Date Published	June 2007
Format	Case Studies
Topics	CRM Software, Application Development

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Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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