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Swisscom Mobile Optimizes Customer Service With EAI

Overview Swisscom Mobile used TIBCO's business integration software to implement a component-based architecture that integrates several systems, including CRM and billing systems. This loosely-coupled architecture eliminates interdependencies and reduces the number of interfaces, giving Swisscom Mobile a more efficient system with room for further development and new applications. The integration of the CRM and billing systems helped Swisscom Mobile to significantly improve customer service.

Further White Paper Details
Publisher	TIBCO Software	File Format	PDF
Date Published	June 2007	Downloads	1
Format	Case Studies
Topics	CRM Software, EAI

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